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momjudi Author

Level 1

4 points

activation help

restoring old ipad (my moms) and have removed the device from the previous owners profile, but it is still asking for a password.

iPad, iPadOS 14

Posted on Jun 27, 2022 1:12 PM

Top-ranking reply

Eric Root

Level 10

684,543 points

Posted on Jun 27, 2022 1:27 PM

If it is asking for the previous owner's password, the previous owner's profile wasn't removed.

The previous owner needs to go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.

Turn off Activation Lock - Apple Support. *

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activation help

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