So my husband lost his phone & I logged into his iCloud to put it on lost mode. His device doesn’t even show up. Is there a way Apple support can do it on their end? I was able to track it once the person who has it turned it on but they turned it back off.
Is there a way Apple support can do it on their end?
No, unfortunately Apple will not help regarding lost or stolen iPhones, just as Toyota would not help when a friend's SUV was stolen.
I was able to track it once the person who has it turned it on but they turned it back off.
You won't be able to "find" the phone if it is off, the battery has run down, or it is not currently connected to the Internet.
Your probably already have this information, but just in case........
If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
Is there a way Apple support can do it on their end?
No, unfortunately Apple will not help regarding lost or stolen iPhones, just as Toyota would not help when a friend's SUV was stolen.
I was able to track it once the person who has it turned it on but they turned it back off.
You won't be able to "find" the phone if it is off, the battery has run down, or it is not currently connected to the Internet.
Your probably already have this information, but just in case........
If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
They actually turned it on last night and I was able to track it to an address. He’s going to see if a police officer can assist him in retrieving it but just incase I was hoping apple could put it on lost mode themselves.
Good luck!
Lost mode
