Truecaller not working

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Truecaller not working

i have a current subscription with Apple for the Truecaller app valid till March 2023. my phone is an Iphone13mini running IOS15.5. it has stopped working two weeks ago and doesn't identify the caller anymore. why is this and what should i do to get it working again.

i have paid for a service which Apple should provide me but hasn't and gone back on their contract with me. i don't understand why i must pay to have it corrected.

also i am in Sri Lanka though i bought the phone in the US and so cannot use the Apple toll free service without paying for usage from here

iPhone 13 mini, iOS 15

Posted on Jun 28, 2022 2:46 AM

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Answer 1

Miche11e_P

Community Specialist

Jun 29, 2022 9:11 AM in response to ishak8881

Hi ishak8881,

Thanks for contacting Apple Support Communities!

We understand that an app you've purchased isn't working as you'd expect.

To start, check out the troubleshooting steps outlined in this article to help you to isolate this behavior further: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Since the app isn't developed by Apple, we'd suggest that you contact the app developer directly if you need additional assistance. If you need help to locate their contact information, you can also reference this article: How to contact an app developer - Apple Support

We hope this helps.

Take care!

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Truecaller not working

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