Touchpad lag and keyboard lag

Hello, My touchpad lags or stalls for 10 to 15 seconds or longer then cursor jumps. Also, keyboard lags… after typing it takes several seconds for letters to populate. I've tried the following recommendations and none of them have worked: resetting SMC, resetting NVRAM, and upgrading OS to Monterey. I recently upgraded the SSD from 128 GB to 512 GB. I partitioned the drive to install Monterey.


My computer is a 2017 MacBook Air A1466

Processor 1.8 GHz Dual Core i5

Memory 8GB 1600 MHz DDR3

graphics Intel HD 6000 1536 MB

OS is Monterey 12.4


Any ideas of what to do or try next?


Chuck

Posted on Jun 28, 2022 9:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2022 8:00 AM

Welcome Touchpad_Lag,


What processes or apps are running when this occurs? We ask because there is likely an app or process running higher than expected usage. To determine this, go to the Finder > Applications > Utilities > Activity Monitor. Check under the CPU tab. What process or app is running at the top here?


Does it help to close this app and test it out?


Resources: Activity Monitor User Guide for Mac - Apple Support

Quit an app or process in Activity Monitor on Mac - Apple Support

If your Mac runs slowly - Apple Support


Quit an app or process in Activity Monitor on Mac
You can use Activity Monitor to quit a process, even if it’s in a loop or not responding. You can also send a signal to a process to terminate it. If you attempt to quit a process you don’t own, you may be required to authenticate as an administrator.
1. In the Activity Monitor app  on your Mac, under the Process Name list, select the app or process you want to quit. An unresponsive process is marked with (Not Responding).
Note: The Process Name list is not available in the Cache tab listings. 
2. Click the Stop button  in the upper-left corner of the Activity Monitor window (or use the Touch Bar).
3. Choose one of the following options:
- Quit: This is the same as choosing File > Quit within an app. The process quits when it’s safe to do so. If quitting the process could cause data loss or interfere with another app, the process doesn’t quit. 
- Force Quit: The process quits immediately. If the process has files open, you may lose data. If the process is used by other apps or processes, those apps or processes could experience problems.
To see if a process is used by another process, choose View > All Processes, Hierarchically.


Hoping to hear back, cheers.

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5 replies
Question marked as Top-ranking reply

Jun 30, 2022 8:00 AM in response to Touchpad_Lag

Welcome Touchpad_Lag,


What processes or apps are running when this occurs? We ask because there is likely an app or process running higher than expected usage. To determine this, go to the Finder > Applications > Utilities > Activity Monitor. Check under the CPU tab. What process or app is running at the top here?


Does it help to close this app and test it out?


Resources: Activity Monitor User Guide for Mac - Apple Support

Quit an app or process in Activity Monitor on Mac - Apple Support

If your Mac runs slowly - Apple Support


Quit an app or process in Activity Monitor on Mac
You can use Activity Monitor to quit a process, even if it’s in a loop or not responding. You can also send a signal to a process to terminate it. If you attempt to quit a process you don’t own, you may be required to authenticate as an administrator.
1. In the Activity Monitor app  on your Mac, under the Process Name list, select the app or process you want to quit. An unresponsive process is marked with (Not Responding).
Note: The Process Name list is not available in the Cache tab listings. 
2. Click the Stop button  in the upper-left corner of the Activity Monitor window (or use the Touch Bar).
3. Choose one of the following options:
- Quit: This is the same as choosing File > Quit within an app. The process quits when it’s safe to do so. If quitting the process could cause data loss or interfere with another app, the process doesn’t quit. 
- Force Quit: The process quits immediately. If the process has files open, you may lose data. If the process is used by other apps or processes, those apps or processes could experience problems.
To see if a process is used by another process, choose View > All Processes, Hierarchically.


Hoping to hear back, cheers.

Jun 30, 2022 1:02 PM in response to Touchpad_Lag

Touchpad_Lag,


We appreciate you following up with that information!


Have you had an opportunity to run the Apple Diagnostics test to ensure there is no hardware issue yet?


Those steps can be found here:

Use Apple Diagnostics to test your Mac - Apple Support


If the Apple Diagnostics test confirms that the hardware is operating as expected then next we would recommend completing a full Time Machine backup. Those instructions can be found here:

Back up your Mac with Time Machine - Apple Support


Take care.



Jun 30, 2022 11:59 AM in response to destiny241

Hi and thank you for responding.


Upon startup when desktop appears, the trackpad immediately does not respond as it should. This is true when no Apps have been started and it is just the desktop showing. The first App in Activity Monitor is Activity Monitor and is at 1.9% CPU load and the other Apps are constantly changing but are lower than 1% CPU load. And many Apps are zero CPU usage. I don’t think running Apps are the issue. I didn’t close or force quit any Apps because after several minutes of idle time, most all Apps were at 0% CPU load and Activity Monitor stayed at 1.8% - 2% CPU load.


By the way, I should provide some more info that may help narrow the search for a solution. A mouse with USB module works perfect. When the computer is powered on and key combinations are pushed for things like resetting SMC or NVRAM etc., BEFORE computer starts up to desktop, the trackpad works as it’s supposed to, no hesitation or jumping etc. but only in this domain before computer starts up to desktop.


Any other suggestions?

Thanks,

Chuck

Jun 30, 2022 4:34 PM in response to CMac33

I should have mentioned I did run a diagnostic test and it found no issues…

“No issues found

Reference Code: ADP000”


I performed a Time Machine backup. But what is the purpose of doing this? Does performing this task make the trackpad work or are you going to recommend a complete OS reinstall? I was wondering if you’re aware of customers having problems with their trackpad after upgrading to Monterey on this and similar systems? Am I allowed to downgrade to a more stable OS or one that’s more compatible with a 2017 MacBook Air? Would doing this solve the trackpad problem?


Thanks


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Touchpad lag and keyboard lag

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