You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My iPad 9th Generation just came out of warranty in December 2021 it’s in almost new condition but all the sudden it shows a black screen only, and it won’t turn on or charge, it can’t even be forced restart. Can this model be covered under consumer law?
Are there any other options for me?
[Re-Titled by Moderator]
iPad, iPadOS 15
If you have already run through the following list:
If your iPad won't turn on or is frozen - Apple Support
Check for any fuzz in the charging port on the iPad and gently remove any debris found, and confirm the charger and the cable and the power outlet all work.
Then…
You will need to discuss this with Apple directly.
If you have already run through the following list:
If your iPad won't turn on or is frozen - Apple Support
Check for any fuzz in the charging port on the iPad and gently remove any debris found, and confirm the charger and the cable and the power outlet all work.
Then…
You will need to discuss this with Apple directly.
All warranties have a cut-off. There will always be someone who is unlucky that experiences a failure shortly after their warranty expires - be one, two or ten years…
Apple offer a standard one-year limited AppleCare warranty - although in some geographic regions, such as the European Union, by law the basic warranty is two years from the date of purchase. Apple also offer an optional AppleCare+ plan - that extends the warranty to the duration of the paid plan and includes accidental damage protection. AppleCare+ can, in some countries, be extended beyond the end of the initial plan for an additional fee.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
My iPad 9th Generation won't turn or charge
