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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Face ID is not working. It was set up and working for ages, then I think it stopped after an iOS update. I'd like Apple to look into this and fix. When you go to reset Face ID, it says it is not available, try again later. That doesnt work either, nor does turning off/on the phone.
iPhone 11 Pro, iOS 15
ID_Face_not_working Said:
"Why is Face ID now not working?: Face ID is not working. It was set up and working for ages, then I think it stopped after an iOS update. I'd like Apple to look into this and fix. When you go to reset Face ID, it says it is not available, try again later. That doesnt work either, nor does turning off/on the phone."
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Troubleshooting Face ID:
Tried these two links?:
Click on Get Support at the top of this page to discuss repair options with Apple.
I've spent over an hour with Apple Support on two separate occasions.
As it is a hardware problem what did they say about a repair?
Why is Face ID now not working?
