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Missing Touch ID Icon

The touch ID icon completely disappeared from system preferences, I have unplugged my iMac, restated it several times and nothing. What can I do?

iMac 24″, macOS 12.4

Posted on Jun 29, 2022 1:22 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2022 1:35 AM

Using the same Cable to Computer method and then try the below steps >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

4 replies
Question marked as Top-ranking reply

Jun 30, 2022 1:35 AM in response to AdrianaCarr

Using the same Cable to Computer method and then try the below steps >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

Jun 29, 2022 1:32 PM in response to AdrianaCarr

You may need to reset your System Management Controller (SMC).


Before resetting SMC:

  1. Turn off your Mac.
  2. Hold down the Touch ID button for 10 seconds, then release it.
  3. Wait a few seconds, then turn on Mac.


If that doesn't solve the Touch ID problem, do these:

  1. Shut down your Mac.
  2. Hold the left Control + left Option + right Shift keys on your keyboard for 7 seconds.
  3. Keep holding these keys while pressing and holding the Touch ID button for 7 more seconds.
  4. Release all buttons and wait a few seconds.
  5. Turn on your Mac.


Hope this helps!


Missing Touch ID Icon

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