You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone XR has been locked up and I need help unlocking it

My iPhone XR has been locked up I forgot my iCloud and iCloud password and I don’t know what to do they said I could text you and send you the picture of this paper and the phone and send you the phone number and you can unlock it I was just hoping that would work



[Personal Information Edited by Moderator]

Posted on Jun 29, 2022 9:27 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 29, 2022 9:31 PM

Hey, a fellow Kentuckian not too far from me! In your case, I would follow these steps:


If you can't change or reset your password

If you tried the previous steps and were unable to change or reset your password, try these steps instead. 

  1. Go to iforgot.apple.com.
  2. Enter your Apple ID. Did you forget your Apple ID?
  3. Select the option to reset your password, then choose Continue.
  4. Choose to answer your security questions, get an email, or enter your Recovery Key.* Learn what to do if you don't receive your verification or reset email
  5. Follow the onscreen steps to reset your password. 

After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.


You can find more info on this page as well: If you forgot your Apple ID password - Apple Support


I hope this helps!

1 reply
Question marked as Top-ranking reply

Jun 29, 2022 9:31 PM in response to Lexie_hurt123

Hey, a fellow Kentuckian not too far from me! In your case, I would follow these steps:


If you can't change or reset your password

If you tried the previous steps and were unable to change or reset your password, try these steps instead. 

  1. Go to iforgot.apple.com.
  2. Enter your Apple ID. Did you forget your Apple ID?
  3. Select the option to reset your password, then choose Continue.
  4. Choose to answer your security questions, get an email, or enter your Recovery Key.* Learn what to do if you don't receive your verification or reset email
  5. Follow the onscreen steps to reset your password. 

After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.


You can find more info on this page as well: If you forgot your Apple ID password - Apple Support


I hope this helps!

My iPhone XR has been locked up and I need help unlocking it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.