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My iPad shows the lightning bolt in the battery symbol when plugged in, but the % never increases. I have tried different plugs, cables, wallwarts, and it the same with all of them. If I use iPad while plugged in the charge doesn’t diminish. I have cleaned out the port ( no gunk) without benefit. Other suggestions?
iPad Pro 11-inch Wi-Fi
As described, you iPad may have a fault - or its battery may have reached the end of its usable life.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
As described, you iPad may have a fault - or its battery may have reached the end of its usable life.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Be aware that most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
If the battery indicator is locked at one level, it sounds more like a software issue than hardware.
I’m assuming you have already tried restarting the iPad? If you have, you might try wiping the settings as a next action.
Open the Settings App.
Open General
At the bottom of that page is Transfer or Reset iPad…so select that.
Choose Reset on the next screen (DO NOT PRESS THE “ERASE ALL CONTENT” BUTTON)
Then click Reset All Settings.
You won’t lose any of the data on your device doing this, but I’d be sure to backup to the cloud first anyway.
Not clear that this will fix it but it’s what I would try next. I suspect you’re going to have to wipe the iPad and reinstall iOS to fix it but this is worth a try first.
Sprutts.
iPad not charging
