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Can't unlock Security & Privacy pane

I am suddenly unable to unlock the Security & Privacy pane. When prompted, Touch ID doesn't work and it doesn't recognize my password. I have an Apple Watch which also asks me to double-click to unlock the pane, but this too has no effect.


I am able to unlock any other Preference Pane by these three methods, with no problem. My username is correct, my password is fine everywhere else, and I am an admin. The issue is isolated to the Security & Privacy pane.


This is a new issue — I had no problems in the past. Any suggestions?

MacBook Pro 14″, macOS 12.4

Posted on Jun 30, 2022 11:57 AM

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4 replies

Jun 30, 2022 1:57 PM in response to dpdpdp

Follow the good advise by @Mal-S and restart in Safe mode.


Use Touch ID on Mac - Apple Support (CA)


If you have problems with Touch ID

  • If Touch ID doesn’t recognize your fingerprint: Make sure your finger is clean and dry, then try again. Moisture, lotions, cuts, or dry skin can affect fingerprint recognition.
  • If you have a Magic Keyboard with Touch ID: If you can’t unlock your Mac, enroll a fingerprint, or enter your password using Touch ID, see the Apple Support article If Touch ID isn’t working on your Mac.
  • If you still have to enter your password: For security, you need to enter your password when you start your Mac. Sometimes you need to enter your password to continue using Touch ID. For example, users must re-enter their password every 48 hours and after five incorrect fingerprint attempts.


Jun 30, 2022 2:46 PM in response to dpdpdp

dpdpdp wrote:

I am suddenly unable to unlock the Security & Privacy pane. When prompted, Touch ID doesn't work and it doesn't recognize my password. I have an Apple Watch which also asks me to double-click to unlock the pane, but this too has no effect.

I am able to unlock any other Preference Pane by these three methods, with no problem. My username is correct, my password is fine everywhere else, and I am an admin. The issue is isolated to the Security & Privacy pane.

This is a new issue — I had no problems in the past. Any suggestions?




TouchID not working—


There are a few instances where Touch ID will not be accepted by macOS:


• If you restarted your Mac, or if you're not logged into your user account.

• If you have not unlocked your Mac for 48 hours.

If you are trying to unlock Security & Privacy

• If you are trying to unlock Users & Groups Preferences (when FileVault is on)

• If 5 wrong fingerprint attempts



Use Touch ID on Mac

https://support.apple.com/guide/mac- help/touch-id-mchl16fbf90a/mac



What happens if you disable TouchID and try agian...(?)



Jul 4, 2022 1:36 PM in response to dpdpdp

Thank you for the various responses. Restarting in Safe Mode did not help (and Touch ID was working for everything else). But mysteriously the problem resolved itself within a day — and not, as far as I can tell, because had deliberately taken any steps, No idea what the problem was, hope it does not recur. Thanks again to everyone who offered assistance.

Can't unlock Security & Privacy pane

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