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The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
Trying to backup new 2020 4th generation iPad air to an older mac.
Having difficulty getting the iPad to show up in iTunes
does on one computer
doesn’t on another
when it does show up
backup works about 4 seconds then error message pops up saying
backup failed because iPad disconnected
any experience / ideas
iPad Air 4 Wi-Fi, Cellular
All current iPad models are supplied with a USB-C Power Adapter. Your iPad Air4, with a USB-C port, will have been supplied with a USB-C to USB-C charging/data cable.
If you have an older Mac or PC that has only the older USB Type-A ports, you will need to purchase a USB Type-A to USB-C cable - these being readily available from good computer stores and Apple. Here is one example marketed by Apple:
IT’S A BUG !
finally broke down and tried with my 2020 mac mini running Mojave 10.14
when I connected it said I needed to download a file to see the device (aka iTunes 12.8.2.3)
backed up iPad with iTunes, no problem, no Finder
unlike my mac mini 2010 running High Sierra 10.13
or
my late 2009 mac mini running El Capitan 10.11
THEY PROBABLY JUST c/ThunderBolt/USB C/*
AND CALLED IT A DAY
NO TESTING NEEDED.
I just bought one from apple
still no joy
iPad Disconnects
Apple support has a page that has proven pretty worthless
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
but if its there it must be a common issue
Shocked to learn the iPad came with a charger and a cord that did not connect the iPad to a Mac,
from USB C to anything usable, just the charging plug.
Am buying new cable from apple
some say the cable can be a problem
What "older Mac" are you having an issue with? I recently got an iPad mini 6 and have been adjusting to using USB-C. I'm still doing all my backups to an older MacBook Pro with only USB-A ports. The quality of USB-C cables (USB-C/USB-C or USB-A/USB-A) is hit or miss but I found my best results with one cable that I got with a lighter plug adapter.
I use other cables (some cost less than $2) and there's no accounting for what works consistently.
Try using a different USB port on your computer - in case your have either a physical/electrical or driver issue with the USB port that you are currently attempting to use.
Oh, I had no problem backing up
A “new” iPhone SE,
iPaid air 3rd generation
iPad mini 4th generation
this ipad pro
but then they did not need a USB C fix
Backup iPad air 4th generation to mac
