You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Touchscreen on iPhone 11 won't respond

If I reset through my MacBook it still is unresponsive. I need to transfer data from this phone to a new one. There is no damage to the phone.

iPhone 11, iOS 15

Posted on Jul 1, 2022 12:19 PM

Top-ranking reply

Level 9

56,287 points

Posted on Jul 1, 2022 12:51 PM

Follow these steps, testing after each step:

If that didn’t work, then I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status.

View in context

Similar questions