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Level 1

4 points

Touchscreen on iPhone 11 won't respond

If I reset through my MacBook it still is unresponsive. I need to transfer data from this phone to a new one. There is no damage to the phone.

iPhone 11, iOS 15

Posted on Jul 1, 2022 12:19 PM

Top-ranking reply

Level 9

56,161 points

Posted on Jul 1, 2022 12:51 PM

Follow these steps, testing after each step:

If that didn’t work, then I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status.

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