hey

Hello ~ Go ahead an contact support as this is Apple’s way to let you know that there may be an issue with your account.

If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Contact through link or by going to upper right hand corner and click on Get Support or:

Contact Apple for support and service

If this is not your issue post back with details.

~Katana-San~

If your ID isn't disabled, see the Apple Support article(s) below. 

Apps won’t downloaded.  *

ASC YouTube for what to do if you can’t make a purchase on your iPhone -

App Store, iTunes Store, or other Apple services - If you can't connect   *

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone   *

Restart your iPad.   *

Try a forced restart. See the section towards the end of the article.

Reset Device. -

If necessary

Hard reset.     -

Do a backup and try a factory reset. Then restore from the backup.

Restore to Factory setting.      *

Restore - If you see an error when you update or restore your iPhone, iPad, or iPod.   *

Backup - Restore your device from an iCloud or iTunes backup.     *