You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

8 points

macOS Monterey update to 12.4

Software Update won't recognize my correct password even though it works for restarts.

MacBook Pro, OS X 10.11

Posted on Jul 2, 2022 2:11 PM

Top-ranking reply

Level 10

91,807 points

Posted on Jul 2, 2022 4:06 PM

If the user is 100% certain the Admin Account Password is correct

1 - check if Cap Lock in enabled

2 - Has the user switched Keyboard layout and using an incorrect layout

3 - Reset Computer Password for the Administrator Account Password

Intel Computer

1 - Restart computer and immediately hold Command + r keys

2 - Top Tool Bar >> Utilities >> Terminal

3 - Type resetpassword as one word and no spaces

4 - Press Return key

5 - Follow the prompts and remember the New Password

Apple Silicon M1 Computer

1 - Choose Apple menu > > Shut Down.

2 - Press and hold the power button on your Mac until you see “Loading startup options.”

3 - Click Options, then click Continue.

4 - Top Tool Bar >> Utilities >> Terminal

5 - Type resetpassword as one word and no spaces

6 - Press Return key

7 - Follow the prompts and remember the New Password

View in context

Similar questions