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Apple ID/ITunes password

When I try to update an app from the AppStore, I put in the correct password and it says it’s incorrect. So then I changed the password and signed out and signed back in and it still says it’s wrong.

iPhone 11

Posted on Jul 2, 2022 8:46 PM

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Question marked as Best reply

Posted on Jul 3, 2022 10:33 AM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *

3 replies
Question marked as Best reply

Jul 3, 2022 10:33 AM in response to Shay619

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *

Apple ID/ITunes password

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