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I bought an iPhone but it is SIM locked

I bought a phone from a retail apple store In Nigeria but the phone sim is locked why ?


[Edited by Moderator]

iPhone 13 Pro Max, iOS 15

Posted on Jul 3, 2022 8:04 AM

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Question marked as Best reply

Posted on Jul 3, 2022 8:37 AM


See this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

  • Contact your carrier
  • If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.


See also this Apple article: How to unlock your iPhone for use with a different carrier

How to unlock your iPhone for use with a different carrier - Apple Support

  • Apple can't unlock your iPhone for use with a different carrier. Only your carrier can unlock your iPhone.


Or do you need the PUK code?, see this Apple article: Use a SIM PIN for your iPhone or iPad

Use a SIM PIN for your iPhone or iPad - Apple Support


If the problem persists, contact that retail apple store In Nigeria.


2 replies
Question marked as Best reply

Jul 3, 2022 8:37 AM in response to kosara274


See this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

  • Contact your carrier
  • If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.


See also this Apple article: How to unlock your iPhone for use with a different carrier

How to unlock your iPhone for use with a different carrier - Apple Support

  • Apple can't unlock your iPhone for use with a different carrier. Only your carrier can unlock your iPhone.


Or do you need the PUK code?, see this Apple article: Use a SIM PIN for your iPhone or iPad

Use a SIM PIN for your iPhone or iPad - Apple Support


If the problem persists, contact that retail apple store In Nigeria.


I bought an iPhone but it is SIM locked

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