my iphone fell into bottom of lake and i need a new one. i have apple care. how do i get a new phone? i tried making a genius bar appointment but they won't let me without telling me how to report my phone as stolen
iPhone 12 Pro Max, iOS 15
What kind of AppleCare+ plan do you have? The only plan that would handle a device dropped into a lake (and not fished out) is the Theft and Loss plan that costs more on top of the regular AppleCare+.
If you could retrieve it, then normal AppleCare+ would cover the replacement of a destroyed iPhone, but the damaged device would need to be physically handed over, along with a deductible.
What kind of AppleCare+ plan do you have? The only plan that would handle a device dropped into a lake (and not fished out) is the Theft and Loss plan that costs more on top of the regular AppleCare+.
If you could retrieve it, then normal AppleCare+ would cover the replacement of a destroyed iPhone, but the damaged device would need to be physically handed over, along with a deductible.
I've never done this so I apologize in advance if this doesn't help!
You can also try calling 1-800-APLCARE for more support and see if they can help setup an appointment.
I did that but i need a new phone as it is not lost and needing to be located. it is 20 feet at the bottom of a lake. when i try to make a genius bar reservations its not an option to come in for a new phone that is lost
I'm confused by your question.
If you need to mark your previous iPhone as stolen, you can access https://www.icloud.com/find/ or open the Find My app from any of your other Apple devices.
If you've opened Find My from the link above, you can click "All Devices" at the top and then click on your iPhone. Once you've clicked on the right device you can click "Lost Mode"
On macOS, you'd open the Find My app, click "Devices" at the top of the application, and then right click the iPhone you lost. A menu will appear and you'll want to click on "Mark as Lost..."
my iphone fell into bottom of lake
