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User profile for user: mil123_
mil123_ Author
User level: Level 1
4 points

Esim activation not working on iphone 11 pro

Purchased iphone from Apple so phone lock not an issue. When trying to scan QR code or manually entering activation code it says unable to complete mobile plan change. Not sure what the issue is. Appreciate any help!

Posted on Jul 3, 2022 11:22 PM

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User profile for user: Iafeef
Iafeef
User level: Level 7
26,053 points

Posted on Jul 3, 2022 11:48 PM

Hey there,


See ☞ If Dual SIM with an eSIM isn't working on your iPhone


"Check your plans

  • Your iPhone must be unlocked, or both cellular plans must be from the same carrier.
  • Both plans must be set up and ready to use.
  • Your carrier or carriers must support Dual SIM with an eSIM.
  • If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information."


If everything checks out there, see if this helps:


"If you can't set up your eSIM

  • Check with your carrier to see if your iPhone plan is eligible for Dual SIM service.
  • If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature. 
  • Make sure that your carriers support coverage in your area and that there are no service outages.
  • Make sure that your cellular plans are set up, ready to use, and don’t have a billing-related blockage.

If you still can't set up your eSIM, contact your carriers for support."

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Question marked as Top-ranking reply
User profile for user: Iafeef
Iafeef
User level: Level 7
26,053 points

Jul 3, 2022 11:48 PM in response to mil123_

Hey there,


See ☞ If Dual SIM with an eSIM isn't working on your iPhone


"Check your plans

  • Your iPhone must be unlocked, or both cellular plans must be from the same carrier.
  • Both plans must be set up and ready to use.
  • Your carrier or carriers must support Dual SIM with an eSIM.
  • If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information."


If everything checks out there, see if this helps:


"If you can't set up your eSIM

  • Check with your carrier to see if your iPhone plan is eligible for Dual SIM service.
  • If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature. 
  • Make sure that your carriers support coverage in your area and that there are no service outages.
  • Make sure that your cellular plans are set up, ready to use, and don’t have a billing-related blockage.

If you still can't set up your eSIM, contact your carriers for support."

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Esim activation not working on iphone 11 pro

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