Hey there,
See ☞ If Dual SIM with an eSIM isn't working on your iPhone
"Check your plans
- Your iPhone must be unlocked, or both cellular plans must be from the same carrier.
- Both plans must be set up and ready to use.
- Your carrier or carriers must support Dual SIM with an eSIM.
- If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information."
If everything checks out there, see if this helps:
"If you can't set up your eSIM
- Check with your carrier to see if your iPhone plan is eligible for Dual SIM service.
- If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature.
- Make sure that your carriers support coverage in your area and that there are no service outages.
- Make sure that your cellular plans are set up, ready to use, and don’t have a billing-related blockage.
If you still can't set up your eSIM, contact your carriers for support."