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Unknown charge in Apple Cash

Can someone please contact me about an erroneous $350 charge paid through Apple Cash on 7/4/2022 to an individual with phone number. I need to try and resolve this issue. Hopefully the charge is still pending and it can be reversed!


Eric


[Edited by Moderator]


Posted on Jul 5, 2022 8:04 AM

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Question marked as Top-ranking reply

Posted on Jul 5, 2022 8:25 AM

This is primarily a user-to-user support forum; other Apple users like you.

See the following from Send and receive money with Apple Cash - Apple Support -- it includes a link to contact Apple Support.


How to cancel or dispute a payment

  1. Open the Messages app, then open the conversation and tap the payment. 
  2. Your Apple Cash card will open in the Wallet app. Under Latest Transactions, tap the payment, then tap it again. 
  3. Tap Cancel Payment.

If you don't see Cancel Payment, the person has already accepted the payment. Try asking the recipient to send the money back to you instead.

It might take 1-3 business days for the money to be refunded, depending on your bank or card issuer.

Apple Cash person to person payments are just like any other private transaction between two people, so only send and receive money with people you know. If you have questions or concerns about a transaction, please contact us.




1 reply
Question marked as Top-ranking reply

Jul 5, 2022 8:25 AM in response to Stanleygrey1

This is primarily a user-to-user support forum; other Apple users like you.

See the following from Send and receive money with Apple Cash - Apple Support -- it includes a link to contact Apple Support.


How to cancel or dispute a payment

  1. Open the Messages app, then open the conversation and tap the payment. 
  2. Your Apple Cash card will open in the Wallet app. Under Latest Transactions, tap the payment, then tap it again. 
  3. Tap Cancel Payment.

If you don't see Cancel Payment, the person has already accepted the payment. Try asking the recipient to send the money back to you instead.

It might take 1-3 business days for the money to be refunded, depending on your bank or card issuer.

Apple Cash person to person payments are just like any other private transaction between two people, so only send and receive money with people you know. If you have questions or concerns about a transaction, please contact us.




Unknown charge in Apple Cash

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