Stuck iPad

Question

Level 1

0 points

Stuck iPad

My iPad (gen. 6) keeps going from a black screen to the apple logo. Back and forth. That's all it does. Finally the battery must have run out. So I plugged it in and now have a screen that tells me to plug it into my computer, which I did. Nothing happens. When I looked online to see what to do, it says to turn off the iPad. Well, I cannot do ANY function on the iPad. It is totally stuck. I went to the Apple Store yesterday and they could not help, so I ended up purchasing a new iPad, but I'm still wondering if I can get my "old" one working. Any thoughts?

iPad, iPadOS 14

Posted on Jul 5, 2022 8:34 AM

Reply

Answer 1

Jul 5, 2022 8:52 AM in response to JHRichter

Your iPad must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support

You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Reply

Stuck iPad

Similar questions