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I can’t turn on my Face ID

Can y’all use your Face ID on a iPhone XS

iPhone XS, iOS 15

Posted on Jul 5, 2022 9:05 PM

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Question marked as Best reply

Posted on Jul 5, 2022 9:19 PM

Have a look at these two articles -


If an alert says Face ID has been disabled on your iPhone or iPad Pro

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support



If Face ID isn't working on your iPhone.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)



2 replies

Jul 5, 2022 9:21 PM in response to eman4pf

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

I can’t turn on my Face ID

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