If I am going to I-Store can they help me with exiting recovery mode because I am failing to do it on my own I've been trying for 2 days now.

Posted on Jul 6, 2022 12:23 AM

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Paid app was offloaded and cannot be restored My iPad 7 was bought in 2020 and as I was little back then my dad created my iCloud account and entered following data: my old phone number that i lost access to in 2022 the email address that was created just for this iCloud account and was never used anywhere else the card data that is no longer in use In 2023, I changed iCloud account on iPad to another one because I had on my new iPhone. I entered new relevant information and everything worked perfectly. There are only 32GB of storage on my iPad which is why I enabled the "Offload Unused Apps" function. As it was said in Offload Unused apps - Apple Community, the apps offload automatically after 12 days of not using it: “when an app remains in your device unused for more than 12 days the app is offloaded automatically but the App data remains” Right after I got my iPad in 2020, my parents paid for the ProCreate app which costed 3,990 tenge. I use this app almost every day. On January 19th this year (a week ago), I used ProCreate in the morning for about 30 minutes. Then after approximately 1.5 hours I was going to open ProCreate again, but found out that the app was offloaded. I didn't give my consent to offloading the app. I tried to install the app again and was asked to enter the password for my old iCloud account because ProCreate was installed on it. I didn't remember the passcode so I tried entering it several times hoping that I would enter the correct one. After several fails I decided to get home, find the piece of paper where I wrote down my password and enter it. I found the correct password and entered it but I was asked to enter additional information like phone number, email address, and card information to verify my account. I couldn't verify my account and start the recovery because of an error. On ProCreate, there were many unfinished artworks, including a whole chapter of a web comic. None of them were saved to files ot gallery. I tried contacting Apple: In the Apple Support app, I didn't find any helpful information I didn't find the contact number of my country The Apple Service Support Center in my city is located very far away from home, I will have to go there if I will not be able to solve my problem online I want to restore all my app data without paying for it again because it's almost twice more expensive now (6,990 tenge). I would appreciate any help
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1 reply

Community Specialist

Jul 6, 2022 6:31 PM in response to Philasande-Bhani

Hello Philasande-Bhani,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with exiting recovery mode. This link shows what to do if you see this screen: If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

If you're still unable to resolve it, you can get help from a service location.

We hope this helps.

Cheers!

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If I am going to I-Store can they help me with exiting recovery mode because I am failing to do it on my own I've been trying for 2 days now.

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