Hello, I am writing from Turkey. My battery went below 79%. I took it to the service and they told me that they cannot replace my battery free of charge under warranty because I exceeded 500 battery cycles. I do not accept these 500 battery cycles, it is ridiculous that you put a condition on my warranty that does not end in this way. Please help.
[Re-Titled by Moderator]
iPhone 11, iOS 15
Apple does not have a limit at 500 cycles; Apple just goes by the condition of the battery. If it falls below 80% and the phone is still within the warranty period Apple will replace it free. If it is out of warranty Apple will charge a fee to replace the battery. The fee is pretty reasonable, and they probably lose money on it.
Apple does not have a limit at 500 cycles; Apple just goes by the condition of the battery. If it falls below 80% and the phone is still within the warranty period Apple will replace it free. If it is out of warranty Apple will charge a fee to replace the battery. The fee is pretty reasonable, and they probably lose money on it.
Yes, I went to Zorlu Center Apple store in Istanbul today to the service. They checked the phone and said that they could not replace the battery free of charge because there were 871 battery cycles. They said that they can change for free under 500 battery cycles, and they cannot change the cycle above that. In addition, there is no Apple Care+ service in our country. There is only America. When I bought my device, I was given a 2-year warranty.
A battery has a lifespan. With charging cycles, battery health drops, and eventually the battery will break down.
How long do you own the iPhone? Maybe you have 500 cycles in a very short time, and that can be seen as not taking good care of the batttery
If the phone is more than 1 year old they will not replace it for free.
Your country also gives 1 year, but in Turkey the warranty is 2 years. The end time is as I have shown in the attached image. 22.10.2022 warranty expiry time.
Then they should honor the warranty. Have you contacted Apple, or an independent shop?
Maybe it's the situation you're talking about, but I already have a warranty. It is a little unfair to put 500 battery cycles as a free replacement for a device with warranty. How is this cycle determined? Why 500 cycles and not 1000 cycles is very limited. Please help me. I have been using the device for about 1 year and 9 months.
Yes but in Turkey they said if I pass 500 battery cycles they can't replace it for free. My 871 battery cycle. And below 79%
Why can't they replace it if the warranty period is 2 years and 1 year?
The standard warranty on an iPhone is one year. If you purchased AppleCare+ when you got the phone it is 2 years, but apparently you did not.
the valid warranty is the one where you purchased the phone. If you purchased the phone in the Usa, you have to be in the usa to have it applied, they will not applied it in an other country
It sure is, but they are exploiting people's rights in Turkey.
My iPhone battery went below 79%.
