Payment not Processed
I’ve been trying to use my digital Apple Card to make my first online purchase, and it keeps saying “Payment not Processed”
What can I do to get it to go through?
iPhone 13 mini, iOS 15
Question marked as
Not normally an issue, but let’s check and eliminate that as a possibility. Please contact the Apple Card support team at Goldman Sachs Bank. Here is their contact info,
CONTACTING — Goldman Sachs Bank
• Using Messages; chat with an Apple Card specialist
• Call toll-free at 877-255-5923; or
• Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.
If they can’t resolve the issue (and you may want to try some of these first to avoid delay) please post a reply again.
Here are some other possible solutions,
1) Are you behind a VPN?
2) Make sure your Region is set to US.
Change your Apple ID country or region - Apple Support
3) Update you iPhone to latest iOS
Update iOS on iPhone - Apple Support
4) Log out of and log back into your Apple ID/iCloud account.
5) Do a forced restart of your iPhone.
Force restart iPhone - Apple Support
6) If on Wi-Fi switch to cellular network or vice versa.
There is no specific order to any of these possible solutions. Any single operation can fix your issue.