How yo reset my sec questions

My name is Lissi C...my old Itunes music have a LOT a music that I bought under my old Apple ID...Just now a SENIOR APPLE TECHNICIAN says she could not help me. Really??? One if the big Co in US? Because you don't have enough info? This is a Joke right? Who i need to talk about it? Now that I can listen my music with my android why not? I used yo listening on my ipod. So, any solutions??

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