Can't login to snapchat on iPhone - support code c14a

If you have any other apps that have access to your Snapchat account delete them. They are not permitted under Snapchat’s terms of use.

Also, if you are using VPN, remove the VPN app and VPN profile. Snapchat will not let you access it through VPN.

This was happening to my iphone 12 but i was able to log into snap through my ipad 12. i tried deleting and re-downloading the app from my phone and restarting my phone, and none of that worked. i soon realized i had VPN turned on and when i turned that off i was able to get into my snapchat fine.

This actually happened to me and I finally figured it out today. I tried to login on Snapchat on my friends phone and it worked and while I was on her phone I noticed that in the control center she didn’t have the same VPN symbol my phone had(it was a new phone so the vpn came turned on). So I searched how to turn off the vpn and once you turn it off try to login to Snapchat. I have this works🙃.

If you have any other apps that have access to your Snapchat account delete them. They are not permitted under Snapchat’s terms of use.

Also, if you are using VPN, remove the VPN app and VPN profile. Snapchat will not let you access it through VPN.

Thank you oh my god I tried everything but deleting my vpn from settings and it finally worked 🙏🏼

Hi tiera258,

have you tried to delete the app, re download it and then login?

VPN is never a default on an iPhone; it must be enabled by the user. And yes, Snapchat does not permit use of VPN when accessing their service, because they need to know your physical location to comply with local laws, and VPN hides your actual location.

It’s possible Snapchat has banned your iPhone. Did you use the phone with a different Snapchat account that was subsequently banned?

Hi tiera258,

have you tried to follow this guide https://support.snapchat.com/en-GB/a/using-recovery-code

Let me know

I’m back into the account now I just kept pressing login and it worked

Snapchat is not Apple software. You will have to get help from Snapchat support or their support page, or read the rest of this thread to see how others have dealt with this issue.

VPN can’t just be “turned on”, an iPhone does not have VPN built in. it requires installing a VPN app and configuring it, so Verizon must have done this as a “favor” when they set up your phone. I would be concerned about what else they installed as a “favor” - spyware? Ad tracking?. If it were my phone I would restore it to factory settings and set it up as a new phone, or take it back to Verizon and exchange it for one in a sealed box.

Did any of you guys manage to get back on mine is doing the same thing

Snapchat is all about circumventing parental controls and they know it. That error is directly tied to a VPN. Get rid of snapchat its a joke.