Hello, I want to reset my Apple ID account so that I can change the country

Hello, I want to reset my Apple ID account so that I can change the country

iPad, iPadOS 15

Posted on Jul 10, 2022 12:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2022 11:45 AM

Marking your own post as Solved may prevent others from trying to help because they think you have fixed your problem.

You need a zero account balance and you need to cancel all your subscriptions. If you have cancelled all subscriptions, but some haven’t expired, contact iTunes Support. You need a valid credit card issued by a bank in the country the store is in and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.


Purchases - View, change, or cancel your subscriptions.      *


How to cancel Apple TV+.  *


Purchases - Subscriptions not billed through Apple    *


Link to contact Apple Support at the end of the article.


Purchases - the subscription that you want to cancel is not listed    *


Region - Change your iTunes Store, iBooks Store, or App Store country or region.     *


If you have done all the above and are still having problems, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


Apple on Twitter  - 

3 replies
Question marked as Top-ranking reply

Jul 10, 2022 11:45 AM in response to mahdy81

Marking your own post as Solved may prevent others from trying to help because they think you have fixed your problem.

You need a zero account balance and you need to cancel all your subscriptions. If you have cancelled all subscriptions, but some haven’t expired, contact iTunes Support. You need a valid credit card issued by a bank in the country the store is in and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.


Purchases - View, change, or cancel your subscriptions.      *


How to cancel Apple TV+.  *


Purchases - Subscriptions not billed through Apple    *


Link to contact Apple Support at the end of the article.


Purchases - the subscription that you want to cancel is not listed    *


Region - Change your iTunes Store, iBooks Store, or App Store country or region.     *


If you have done all the above and are still having problems, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


Apple on Twitter  - 

Jul 10, 2022 11:50 AM in response to mahdy81

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to upper right hand corner and click on Get Support and they can zero it for you or:


Contact Apple for support and service


Also if you are changing regions take a look through this article as well:


Change your Apple ID country or region - Apple Support


~Katana-San~

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hello, I want to reset my Apple ID account so that I can change the country

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.