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_Candles_ Author

Level 1

4 points

Activation lock

Activation lock / Apple ID

Hello,I need help as I just found my old Ipad and I have forgotten my Apple ID and password.If anyone knows how to completely reset it please let me know,thank you

iPad (5th gen) Wi-Fi

Posted on Jul 11, 2022 12:04 AM

Top-ranking reply

Raicya

Level 10

213,187 points

Posted on Jul 11, 2022 6:08 AM

See -> How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)

If you need help with removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

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Activation lock

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