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When I make a call or receive a call I cannot hear the person on the other side unless I have it on speakerphone I cleaned the sound bar and I have checked volume in settings any suggestions
[Re-Titled by Moderator]
iPhone 11, iOS 15
Hey Cddant19,
It looks like you checked out the article about your iPhone being stuck in headphone mode. Just to confirm, is this the issue you're experiencing?
If that's not the case, then here's a more relevant article that we'd like to share with you: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
Some additional steps below can also be helpful:
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
Let us know if these steps were helpful.
Cheers!
Hey Cddant19,
It looks like you checked out the article about your iPhone being stuck in headphone mode. Just to confirm, is this the issue you're experiencing?
If that's not the case, then here's a more relevant article that we'd like to share with you: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
Some additional steps below can also be helpful:
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
Let us know if these steps were helpful.
Cheers!
Yes thank you. The receiver was dirty.
Great Cddant19,
We're glad to see that it helped.
Cheers!
When I'm on a call, I can’t hear the other person unless I put it on speaker.
