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I have recently got a new iPhone. Can you please assist me in backing up or restoring my pictures, videos, documents that were in my old iPhone to the new one. I am still using the same apple ID

I have recently got a new iPhone. Can you please assist me in backing up or restoring my pictures, videos, documents that were in my old iPhone to the new one. I am still using the same Apple ID. I have tried the method: Apple ID with my name on settings >iCloud >photos >download and keep original. But nothing has been backed up yet. Only contacts have restored successfully.

iPhone 7 Plus, iOS 15

Posted on Jul 13, 2022 1:31 AM

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Posted on Jul 13, 2022 2:01 AM

if you can’t access to your old iPhone unfortunately you will not be able to backup it, If you backed up before your old IPhone crashes you can restore it when you set up your new iPhone See ☞ Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


3 replies

Jul 13, 2022 1:52 AM in response to zuzeka

Hey there,


the first thing you have to do is back up your old iPhone See this article to learn how to do that ☞ How to back up your iPhone, iPad, and iPod touch - Apple Support


and then you can use quick transfer from your new iPhone, but if already setup your new iPhone you need to reset it to factory settings to be able to use quick transfers See this article to learn How to factory reset your iPhone, iPad, or iPod touch - Apple Support


after that see this article to learn how to Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch - Apple Support


You can also watch this video:

https://youtu.be/kb7u-N_rFE4

I have recently got a new iPhone. Can you please assist me in backing up or restoring my pictures, videos, documents that were in my old iPhone to the new one. I am still using the same apple ID

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