How do I get it to either get it to unlock my account or get it to reboot in safe mode or something. I have tried holding down O on reboot it still will not accepting the password when I go to change it using my apple ID it accepts my Id and lets me go thru verification then says I don't have a profile to reset the password.
So What the heck??
MacBook Pro 16″, macOS 11.1
Greetings ginacentral,
The following recommended steps will help move our conversation forward by providing further information and troubleshooting.
If you forgot your Mac login password
If you can't reset your Mac login password
Choose a password-reset option
After you enter a password up to three times, your Mac should show one of these password-reset options.
Option 1: Restart and show password options
1. If you see the option to restart and show password reset options, click it to restart your Mac. Then take one of these steps:
• Sign in with your Apple ID, if asked. You might also be asked to enter the verification code sent to your other devices.
• Enter your FileVault recovery key, if asked. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
2. Select a user that you want to reset the password for, then click Next.
3. Enter your new password information, then click Next.
4. When the password reset is completed, click Restart.
Option 2: Reset using your Apple ID
1. If you see the option to reset using your Apple ID, click it.
• If your Mac restarts, follow the steps for option 1, above.
• If your Mac doesn't restart, but immediately asks for your Apple ID, enter that information and click Reset Password.
2. If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac.
3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
4. If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm. This is temporary.
5. Enter your new password information, then click Next.
If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
6. When the password reset is completed, click Restart.
Option 3: Reset using your recovery key
1. Click the option to reset using your recovery key.
2. Enter your FileVault recovery key. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
3. Enter your new password information, then click Reset Password.
Start up from macOS Recovery
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps to start up from macOS Recovery:
• Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window. Select the gear icon labeled Options, then click Continue.
• Intel processor: Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.
If you're asked to select an admin user
If you're asked to select an admin user you know the password for, click “Forgot all passwords?” and proceed as described below.
If you're asked for your Apple ID information
Enter your Apple ID information. You might also be asked to enter the verification code sent to your other devices.
If you see an Activation Lock window, click Exit to Recovery Utilities. Then continue as described in the next section, “Use the Reset Password assistant.”
If you're asked to select a user that you want to reset the password for:
1. Select the user, then enter your new password information and click Next.
2. When authentication has succeeded, click Exit.
3. Choose Apple menu > Restart. Password reset is now complete, so you don't need to take additional steps.
If you're asked for your recovery key
1. Enter your FileVault recovery key. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
2. When prompted to reset your password, click Reset Password.
3. Select a user to reset the password for.
4. After successfully authenticating, click Exit.
5. Choose Apple menu > Restart. Password reset is now complete, so you don't need to take additional steps.
Use the Reset Password assistant
You should now see the utilities window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.
1. From the Utilities menu in the menu bar, choose Terminal.
2. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant.
3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
4. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm.
5. If you see an Activation Lock window, enter your Apple ID email and password, then click Next.
6. At the Reset Password window, enter your new password information, then click Next.
If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
7. When the password reset is completed, click Exit.
8. Choose Apple menu > Restart, then log in with your new password.
If you still can't reset your password, erase your Mac
If no other solution is successful, you have the option to reset your password by erasing your Mac.
1. Shut down your Mac, then start up from macOS recovery as described previously.
2. When you're asked to select an admin user you know the password for, choose Erase Mac from the Recovery Assistant menu in the menu bar.
3. From the Erase Mac window, click Erase Mac, then click Erase Mac to confirm.
4. If your Mac restarts to a flashing question mark, press and hold the power button for a few seconds until your Mac turns off.
5. Start up from macOS Recovery again, then reinstall macOS. For details, see How to reinstall macOS.
If you can't reinstall macOS because the installer doesn't see a hard disk on which to install, you might need to change the format of the disk:
1. Press Command (⌘)-Q to quit the installer.
2. When you see the utilities window, select Disk Utility, then click Continue.
3. Select the first item listed in the sidebar of the Disk Utility window. This is your built-in hard disk.
4. Click the Erase button or tab on the right side of the window, then enter these details:
• Name: Macintosh HD
• Format: Mac OS Extended (Journaled)
• Scheme (if shown): GUID Partition Map
5. Click Erase, then click Erase to confirm.
6. When the erase is complete, press Command-Q to quit Disk Utility and return to the utilities window. You should now be able to reinstall macOS successfully.
Thanks.
Greetings ginacentral,
The following recommended steps will help move our conversation forward by providing further information and troubleshooting.
If you forgot your Mac login password
If you can't reset your Mac login password
Choose a password-reset option
After you enter a password up to three times, your Mac should show one of these password-reset options.
Option 1: Restart and show password options
1. If you see the option to restart and show password reset options, click it to restart your Mac. Then take one of these steps:
• Sign in with your Apple ID, if asked. You might also be asked to enter the verification code sent to your other devices.
• Enter your FileVault recovery key, if asked. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
2. Select a user that you want to reset the password for, then click Next.
3. Enter your new password information, then click Next.
4. When the password reset is completed, click Restart.
Option 2: Reset using your Apple ID
1. If you see the option to reset using your Apple ID, click it.
• If your Mac restarts, follow the steps for option 1, above.
• If your Mac doesn't restart, but immediately asks for your Apple ID, enter that information and click Reset Password.
2. If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac.
3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
4. If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm. This is temporary.
5. Enter your new password information, then click Next.
If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
6. When the password reset is completed, click Restart.
Option 3: Reset using your recovery key
1. Click the option to reset using your recovery key.
2. Enter your FileVault recovery key. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
3. Enter your new password information, then click Reset Password.
Start up from macOS Recovery
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps to start up from macOS Recovery:
• Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window. Select the gear icon labeled Options, then click Continue.
• Intel processor: Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.
If you're asked to select an admin user
If you're asked to select an admin user you know the password for, click “Forgot all passwords?” and proceed as described below.
If you're asked for your Apple ID information
Enter your Apple ID information. You might also be asked to enter the verification code sent to your other devices.
If you see an Activation Lock window, click Exit to Recovery Utilities. Then continue as described in the next section, “Use the Reset Password assistant.”
If you're asked to select a user that you want to reset the password for:
1. Select the user, then enter your new password information and click Next.
2. When authentication has succeeded, click Exit.
3. Choose Apple menu > Restart. Password reset is now complete, so you don't need to take additional steps.
If you're asked for your recovery key
1. Enter your FileVault recovery key. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
2. When prompted to reset your password, click Reset Password.
3. Select a user to reset the password for.
4. After successfully authenticating, click Exit.
5. Choose Apple menu > Restart. Password reset is now complete, so you don't need to take additional steps.
Use the Reset Password assistant
You should now see the utilities window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.
1. From the Utilities menu in the menu bar, choose Terminal.
2. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant.
3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
4. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm.
5. If you see an Activation Lock window, enter your Apple ID email and password, then click Next.
6. At the Reset Password window, enter your new password information, then click Next.
If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
7. When the password reset is completed, click Exit.
8. Choose Apple menu > Restart, then log in with your new password.
If you still can't reset your password, erase your Mac
If no other solution is successful, you have the option to reset your password by erasing your Mac.
1. Shut down your Mac, then start up from macOS recovery as described previously.
2. When you're asked to select an admin user you know the password for, choose Erase Mac from the Recovery Assistant menu in the menu bar.
3. From the Erase Mac window, click Erase Mac, then click Erase Mac to confirm.
4. If your Mac restarts to a flashing question mark, press and hold the power button for a few seconds until your Mac turns off.
5. Start up from macOS Recovery again, then reinstall macOS. For details, see How to reinstall macOS.
If you can't reinstall macOS because the installer doesn't see a hard disk on which to install, you might need to change the format of the disk:
1. Press Command (⌘)-Q to quit the installer.
2. When you see the utilities window, select Disk Utility, then click Continue.
3. Select the first item listed in the sidebar of the Disk Utility window. This is your built-in hard disk.
4. Click the Erase button or tab on the right side of the window, then enter these details:
• Name: Macintosh HD
• Format: Mac OS Extended (Journaled)
• Scheme (if shown): GUID Partition Map
5. Click Erase, then click Erase to confirm.
6. When the erase is complete, press Command-Q to quit Disk Utility and return to the utilities window. You should now be able to reinstall macOS successfully.
Thanks.
Im in a loop of trying to redo my password but when i log into Apple Id it does not rercognize there is a profile.
