I tried the reset and I'm still getting the flashing question mark
I did the reset with option, command, p and r, and I'm still getting the flashing question mark. What do I do now?
MacBook Air
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I did the reset with option, command, p and r, and I'm still getting the flashing question mark. What do I do now?
MacBook Air
..diholgui..
A routine instruction path has specific things to attempt; and IF where not a success
others need to be worked through; at least to a point of whether Hardware or Software
could be determined the cause. Hardware takes different path than Software to resolve.
• If your Mac starts up to a question mark - Apple Support
//support.apple.com/en-us/HT204323
"..A folder with a flashing question mark means that your startup disk is
no longer available or doesn't contain a working Mac operating system."
Some of newer instructions cover Apple Silicon hardware. Otherwise
the information may have to be interpreted ~ as though for Intel-mac.
IF the question mark appears only briefly, before your Mac starts up normally:
IF the question mark is persistent:
If the question mark stays on your screen, and your Mac does not start up normally:
1] Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
(Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.)
2] Use Disk Utility to repair your startup disk. (Follow the steps for a Mac with an Intel processor.)
3] If Disk Utility found no errors or repaired all errors, reinstall macOS.
4] If you still need help, please contact Apple Support.
Apple Support links may show both Silicon, and Intel-based instructions, where they may differ.
..diholgui..
A routine instruction path has specific things to attempt; and IF where not a success
others need to be worked through; at least to a point of whether Hardware or Software
could be determined the cause. Hardware takes different path than Software to resolve.
• If your Mac starts up to a question mark - Apple Support
//support.apple.com/en-us/HT204323
"..A folder with a flashing question mark means that your startup disk is
no longer available or doesn't contain a working Mac operating system."
Some of newer instructions cover Apple Silicon hardware. Otherwise
the information may have to be interpreted ~ as though for Intel-mac.
IF the question mark appears only briefly, before your Mac starts up normally:
IF the question mark is persistent:
If the question mark stays on your screen, and your Mac does not start up normally:
1] Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
(Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.)
2] Use Disk Utility to repair your startup disk. (Follow the steps for a Mac with an Intel processor.)
3] If Disk Utility found no errors or repaired all errors, reinstall macOS.
4] If you still need help, please contact Apple Support.
Apple Support links may show both Silicon, and Intel-based instructions, where they may differ.
Follow these steps, testing after each step:
If that didn’t help, then I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
I tried the reset and I'm still getting the flashing question mark