i refunded items but didnt get the money back

i refunded my items yesterday and got the confirmation that it got refunded but never got the money back..

iPhone 8 Plus, iOS 15

Posted on Jul 14, 2022 1:01 AM

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Question marked as Top-ranking reply

Posted on Jul 14, 2022 6:29 AM

Hi octabiano,

Hi I think the refund time depends on your local Apple store policies. It might not be 30 working days.


According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Here you can see your refund status https://support.apple.com/en-us/HT210904


Let me know if this helps you!


1 reply
Question marked as Top-ranking reply

Jul 14, 2022 6:29 AM in response to octabiano

Hi octabiano,

Hi I think the refund time depends on your local Apple store policies. It might not be 30 working days.


According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Here you can see your refund status https://support.apple.com/en-us/HT210904


Let me know if this helps you!


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i refunded items but didnt get the money back

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