Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is this a virus on my iPad

Is this a virus on my iPad? This is a frequent pop up on my iPad. The icon, not shown here, looks exactly like the Settings icon and it’s trying to convince you that this is a system generated warning. I have about 30 GB of storage unused on my iPad. When I first got this warning, I did delete some stuff but that made no difference to this warning, it keeps coming.


Storage is Full!

Storage is Full! If this problem is not resolved within two minutes, the system will

delete all your contacts and photos, and the SIM card will be damaged!

O minute 00 seconds

How to clean Storage:

Step 1: Click the "Clean Storage" button below;

Step 2: You will be redirected to the AppStore;

Step 3: Install the Cleaner app, open it and run the cleaning procedure

Posted on Jul 14, 2022 11:33 AM

Reply
Question marked as Best reply

Posted on Jul 14, 2022 3:42 PM

Due to the system architecture of iOS/iPadOS, unless jailbroken, your iPad is not susceptible to traditional malware infection per-se. However, as with all computer systems, there are still vulnerabilities and exploits to which you remain vulnerable. For older devices, no longer benefiting from regular security updates, the risk of an unpatched vulnerability being exploited increases.


Be wary of the often repeated myth that Apple devices are immune to malware. Consider that if the myth (and over-generalisation) were true, Apple would not expend considerable resources, as they do, in developing and issuing regular software security updates and patches for its products.


As described, you have likely encountered a web-page that attempts to launch a targeted exploit - possibly response to your interaction with a received email or other message:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


The majority of threats to which you will be invariably exposed will surface via web pages or embedded links within email. These browser-based attacks can largely be mitigated by installing a good Content and Ad-blocking product. One of the very best and most respected within the Apple App Store - designed for iPad, iPhone and Mac - is 1Blocker for Safari.

https://apps.apple.com/gb/app/1blocker-for-safari/id1365531024


1Blocker is highly configurable - and crucially does not rely upon an external proxy-service of dubious provenance. All processing takes place on your device - and contrary to expectations, Safari will run faster and more efficiently. 


Unwanted content is not simply filtered after download (a technique used by basic/inferior products), but instead undesirable embedded content blocked form download. A further benefit on metered services, such as cellular connections where you data may be capped or chargeable, this not only improves speed but also saves you money. 1Blocker has also recently introduced its new “Firewall” functions - that are explicitly designed to block “trackers”. Being implemented at the network-layer, this additional protection works across all Apps. Recent updates to 1Blocker has introduced additional network extensions, extending protection to other Apps.


A further measure to improve protection is to use a security focussed DNS Service in preference to automatic DNS settings. This can either be set on a per-device basis in Settings, or can be set-up on your home Router - and in so doing extends the benefit of this specific protection to other devices on your local network. I recommend using one of the following DNS services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)


9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9



OpenDNS


208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC


1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



Use of the above DNS services will help to shield you from “known bad” websites and URLs - and when used alongside 1Blocker, or other Content Blocker provides defense in depth.


There are advanced techniques to further “harden” iOS/iPadOS (such as using DoH, DoT and DNSSEC). Apple has recently introduced its new Private Relay to its iCloud+ subscribers - in part employing DoH as an element of this new functionality.


I hope this information and insight proves to be helpful. 


3 replies
Question marked as Best reply

Jul 14, 2022 3:42 PM in response to Usdoll

Due to the system architecture of iOS/iPadOS, unless jailbroken, your iPad is not susceptible to traditional malware infection per-se. However, as with all computer systems, there are still vulnerabilities and exploits to which you remain vulnerable. For older devices, no longer benefiting from regular security updates, the risk of an unpatched vulnerability being exploited increases.


Be wary of the often repeated myth that Apple devices are immune to malware. Consider that if the myth (and over-generalisation) were true, Apple would not expend considerable resources, as they do, in developing and issuing regular software security updates and patches for its products.


As described, you have likely encountered a web-page that attempts to launch a targeted exploit - possibly response to your interaction with a received email or other message:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


The majority of threats to which you will be invariably exposed will surface via web pages or embedded links within email. These browser-based attacks can largely be mitigated by installing a good Content and Ad-blocking product. One of the very best and most respected within the Apple App Store - designed for iPad, iPhone and Mac - is 1Blocker for Safari.

https://apps.apple.com/gb/app/1blocker-for-safari/id1365531024


1Blocker is highly configurable - and crucially does not rely upon an external proxy-service of dubious provenance. All processing takes place on your device - and contrary to expectations, Safari will run faster and more efficiently. 


Unwanted content is not simply filtered after download (a technique used by basic/inferior products), but instead undesirable embedded content blocked form download. A further benefit on metered services, such as cellular connections where you data may be capped or chargeable, this not only improves speed but also saves you money. 1Blocker has also recently introduced its new “Firewall” functions - that are explicitly designed to block “trackers”. Being implemented at the network-layer, this additional protection works across all Apps. Recent updates to 1Blocker has introduced additional network extensions, extending protection to other Apps.


A further measure to improve protection is to use a security focussed DNS Service in preference to automatic DNS settings. This can either be set on a per-device basis in Settings, or can be set-up on your home Router - and in so doing extends the benefit of this specific protection to other devices on your local network. I recommend using one of the following DNS services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)


9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9



OpenDNS


208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC


1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



Use of the above DNS services will help to shield you from “known bad” websites and URLs - and when used alongside 1Blocker, or other Content Blocker provides defense in depth.


There are advanced techniques to further “harden” iOS/iPadOS (such as using DoH, DoT and DNSSEC). Apple has recently introduced its new Private Relay to its iCloud+ subscribers - in part employing DoH as an element of this new functionality.


I hope this information and insight proves to be helpful. 


Jul 14, 2022 11:37 AM in response to Usdoll

It's a scam. You're probably only getting this while in a web browser app on some website. Ignore it. Its a website popup trying to get you to download their cleaner app (which you don't need) to charge you for a subscription to it or something equally shady.


There are no known viruses that can affect an iOS or iPadOS device. Those are just website popups trying to scare you.


Ignore them.


Link-> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Jul 14, 2022 11:39 AM in response to Usdoll

No. It's a Phishing Scam message. You don't have a virus. There are no known virus for iOS based devices (unless you jailbroke then device, then you're not safe).


See this --> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Do NOT fall victim to this. Delete the message. Go to Settings > Safari > Clear History and Website Data. Then restart your iPad.

Is this a virus on my iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.