Hi there
my iPhone 13 pro max has been locked and I can’t run it.
the error is “ this iPhone was lost and erased.”
But my iphone is not lost. I tried entering my Apple ID and password, again there’s an error “ incorrect Apple ID or password”.
what can I do?
Have you bought your phone secondhand? It can be that it is activation locked, you need to contact the previous owner to unlock it for you
see this discussion in the community about this happening all of a sudden
''This iPhone was lost and erased.'' and … - Apple Community
Have you bought your phone secondhand? It can be that it is activation locked, you need to contact the previous owner to unlock it for you
see this discussion in the community about this happening all of a sudden
''This iPhone was lost and erased.'' and … - Apple Community
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
Use the first link I posted to contact Apple.
Nope actually it’s not secondhanded
If there’s not any Apple Store in my country, can I do anything else?
iPhone has been locked
