Newsroom Updates

> Introducing Apple Intelligence for iPhone, iPad, and Mac

> iOS 18 makes iPhone more personal, capable, and intelligent than ever

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

Iphone screen going black but phone is on.

My iphone xs screen going black while using it in small rooms but the phone is on and touch is working .to wake up the screen again i have to lock and unlock the screen but it happens frequently

Posted on Jul 15, 2022 5:45 AM

Best reply

Smilin-Brian

Level 9

55,135 points

Posted on Jul 15, 2022 6:56 AM

Follow these steps, testing after each step:

If that didn’t work, then I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Call Apple Support at 1-800-APLCARE. 📞
International Support. 🌐
Contact Apple Support. 📝
Chat using Messages. 💬

Click ▶︎ Check Repair Status. 🔧

View in context

Iphone screen going black but phone is on.

Similar questions