My ipad cannot be activated because of iTunes, what can I do?

Start here >>> If you can't activate your iPhone or iPad (Wi-Fi + Cellular) - Apple Support

If you are experiencing difficulties with (re)activation of your iPad, you may have more success if you connect your iPad to a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS). Once connected to your computer, your iPad will be detected - and you should be able to activate using iTunes.

1. Make sure that you have the latest version of macOS or the latest version of iTunes.
2. Check that your computer has an Internet connection.
3. With the cable that came with your iPad, connect your iPad to your computer. Locate your device on your computer.
4. Wait while your computer detects and activates your iPad:

• If you see an alert that shows "Set up as New" or "Restore from Backup", it means your iPad is activated.
• If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device", use recovery mode to restore your iPhone.

A restart of your WiFi Router and/or a change of DNS settings may also be helpful.

To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:

• On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
• On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below):

Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9

OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2

Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001

Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the  Get Support link at top-right of this page.

Oluwaseun1833 Said:

"My ipad cannot be activated because of iTunes, what can I do?"

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Contact Apple support:

Try this Link?  If you Forgot your iPad Passcode - Apple Support. If you cannot get that link to work, then contact Apple Support.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Is this for a new device and a new account?

Possibly your account details are incomplete or not verified. An Apple ID account requires full user details and a verified email address (respond to test message). To be able to use non-free services and subscriptions, it also needs a payment method.

How to create a new Apple ID - Apple Support

↳ If you see a message that you need to sign in to iTunes

Manage your Apple ID - Apple

Apple ID - Official Apple Support

Oluwaseun1833 Said:

"My ipad cannot be activated because of iTunes, what can I do?: It a new device, its giving the error that the activation failed because it could not connect to the iTunes server"

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Thank you for the photo.

Try Using Ethernet.

You'd plug this into your Mac, and then pug Ethernet into your mat to your router.