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What do I do if I forgot activation lock … meaning my email it because I got a new phone… I tried restarting it still won’t work

Apple Watch SE

Posted on Jul 15, 2022 1:01 PM

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Posted on Jul 15, 2022 1:28 PM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

1 reply
Question marked as Best reply

Jul 15, 2022 1:28 PM in response to Jesushal

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

What do I do if I forgot activation lock … meaning my email it because I got a new phone… I tried restarting it still won’t work

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