Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What do I do if I forgot activation lock … meaning my email it because I got a new phone… I tried restarting it still won’t work

Apple Watch SE

Posted on Jul 15, 2022 1:01 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2022 1:28 PM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

1 reply
Question marked as Top-ranking reply

Jul 15, 2022 1:28 PM in response to Jesushal

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

What do I do if I forgot activation lock … meaning my email it because I got a new phone… I tried restarting it still won’t work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.