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Hello my face recognition is not working on my phone and it’s not update need it Nicey contact you to help me with this problem can you please assist me

my face recognition on my phone stopped working and there’s no update need it what’s going on with it say my TrueDepth Camera is malfunctioning

iPhone 11, iOS 15

Posted on Jul 15, 2022 3:41 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2022 3:51 PM

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

1 reply
Question marked as Top-ranking reply

Jul 15, 2022 3:51 PM in response to alpha52

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

Hello my face recognition is not working on my phone and it’s not update need it Nicey contact you to help me with this problem can you please assist me

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