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Apple id

Hello I bought a second hand iPhone and I erased everything so now it needs the previous owner Apple ID so when I try to contact the previous owner I found out his deceased any help?

iPhone 7 Plus

Posted on Jul 16, 2022 9:24 AM

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Question marked as Top-ranking reply

Posted on Jul 16, 2022 9:34 AM

The phone will remain non-functional until the heirs of the previous owner complete the actions outlined in this article:


How to remove Activation Lock - Apple Support


If they will not do so … or more likely simply can’t … you should request a refund.


There’s truly nothing further we can do to assist you; nor is there anything Apple will do.

1 reply
Question marked as Top-ranking reply

Jul 16, 2022 9:34 AM in response to nathanael179

The phone will remain non-functional until the heirs of the previous owner complete the actions outlined in this article:


How to remove Activation Lock - Apple Support


If they will not do so … or more likely simply can’t … you should request a refund.


There’s truly nothing further we can do to assist you; nor is there anything Apple will do.

Apple id

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