Today I noticed a small crack on my iPad seeming to start near the lower left antenna band and extending across the screen. My iPad remains on my desk at pretty much all times. I cannot think of what could’ve caused this. I don’t have an external insurance policy and the device isn’t covered by Apple Care, would this be covered under the warranty as I really do not want to be paying over £600 to replace the screen?
Windows, Windows 10
EM2120A wrote:
My iPad is still covered under the 1 year limited warranty as I only purchased it at the start of 2022. As I haven’t knowingly done anything that could’ve resulted in this damage, would the limited warranty cover this?
Most likely not. However, you're welcome to take it up with Apple- I have heard of some people successfully getting a replacement for possible manufacturing defects.
Contact - Official Apple Support
Otherwise, screen service will cost between $649 and $749 - iPad Repair - Official Apple Support
EM2120A wrote:
My iPad is still covered under the 1 year limited warranty as I only purchased it at the start of 2022. As I haven’t knowingly done anything that could’ve resulted in this damage, would the limited warranty cover this?
Most likely not. However, you're welcome to take it up with Apple- I have heard of some people successfully getting a replacement for possible manufacturing defects.
Contact - Official Apple Support
Otherwise, screen service will cost between $649 and $749 - iPad Repair - Official Apple Support
It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims.
Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, your should first attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty. To have any chance of success, the crack will exhibit no signs of direct impact, or additional cracks that radiate away from a single point. Similarly, the iPad casing will show no signs of blemish or impact damage - in particular the edges.
If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you would have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.
There is no valid warranty for your 2021 iPad Pro 12.9in according to you. This means that no one is going to replace the display for you under warranty conditions and fees. It is unfortunate and the bitter truth.
Axel F.
My iPad is still covered under the 1 year limited warranty as I only purchased it at the start of 2022. As I haven’t knowingly done anything that could’ve resulted in this damage, would the limited warranty cover this?
iPad Pro 12.9” 2021 screen crack.
