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Infected files

I have 5 OSX.Genio files on my computer that Intego tagged as infected. How Can I get rid of them?

iMac 21.5″, macOS 12.4

Posted on Jul 16, 2022 12:55 PM

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Posted on Jul 16, 2022 1:00 PM

Hi RiverLover,


If you have adware on your Mac, use the Malwarebytes for Mac app to remove it.


Also, you should delete Intego. Intego and other anti-virus apps (except Malwarebytes) have historically caused a lot of damage to Mac computers, and isn't needed. Additionally, Apple has built-in malware protection:


Jack

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Question marked as Best reply

Jul 16, 2022 1:00 PM in response to RiverLover

Hi RiverLover,


If you have adware on your Mac, use the Malwarebytes for Mac app to remove it.


Also, you should delete Intego. Intego and other anti-virus apps (except Malwarebytes) have historically caused a lot of damage to Mac computers, and isn't needed. Additionally, Apple has built-in malware protection:


Jack

Jul 16, 2022 4:03 PM in response to RiverLover

To add to Jack-19's recommendations:


There is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


Jul 17, 2022 2:08 PM in response to Old Toad

I've downloaded the Malwarebytes app. It installed an icon in the dock. Now what?


Will Malwarebytes remove the OSXGenio files that Intego found? It didn't seem to check anything out. Do I have to do something else to get them removed. Or will it just guard against further ads and do I even need to keep it for long term?


I guess I should uninstall the Intego software?


This all started because my Mac was extremely slow, especially my email. I'll do some timing and address that in another post.


I got the information about Intego from a review in MacWorld. I guess not so good.

Jul 17, 2022 2:32 PM in response to Old Toad

Thank you so much!!! The problem with the email and slow response in Safari has been remedied. I didn't even know Malwarebytes had run, couldn't figure out how to start it. Apparently it did and my Mac is back in good shape.


I appreciate your giving me the link to the article. I'm in my 80's, but still trying to hang in there with the technology. I got my first Mac, a Performa, in 1988 and have had one model or the other ever since.

Infected files

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