udate

Christina1133 Said:

"udate: my phone is stuck on the apple logo i tried updating it with my mac but it keeps saying an unknown error occured"

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Troubleshooting a Frozen iPhone:

Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support

Try the Tips at these Apple Support Links:

• If your iPhone is Stuck on the Apple Logo - Apple Support

• If the Screen isn’t Working on your iPhone or iPad - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

Christina1133 Said:

"udate: my phone is stuck on the apple logo i tried updating it with my mac but it keeps saying an unknown error occured"

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pdating your iPhone:

Why the Issue?:

There is apparently an issue connecting to Apple's servers.

Update Using a Computer:

Use my User Tip:  Update your iPhone Using a Computer - User Tip

IMPORTANT: If you have an option to update, however, then be certain you backup your iPhone first. That way, you will have something to restore your iPhone from should anything go wrong with the update.

Please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly