contact support staff

I lost itunes music because device crashed, was only

able to retrieve songs purchased from itunes, was informed by apple support

staff that I could purchase I Tunes Match songs copied from my CD collection

could be saved in the cloud, received the following error message “iCould Music

Library platlist can only contain songs from iCloud Library.”

Windows, Windows 10

Posted on Jul 18, 2022 7:50 AM

Similar questions

Management of the location of songs in iTunes Mac Hello everyone, I just made a fantastic new discovery: when I drag a song into the iTunes window, regardless of the Preferences chosen, the song will go into a "music" folder, rather than surreptitiously going to store nicely in the artist's folder already present in my base folder. Same when I have to search for a song that has lost its link. In addition, impossible to register as before additional information in the tag of the piece: it will not be found in the same piece, but I discover on closer inspection, that are in the same folder: the piece of original plus a copy of the song with the addition I made!!! Morality, I have already evacuated, ONE AT A TIME (sic!) 2 T of duplicates, while pieces continue to be added to this famous 'music' folder. I've been in a divorce from iTunes for two ages now and of course no one on the hotline seems to know about any of this, so any observations haven't been escalated to the devs, the problems persist, and worse, they're getting worse . How do you do, those like me who have to go through the throes of this program which should be our beloved Apple's best ever? Thank you for your attention and all the best.
2100 38

1 reply

babowa

Level 9

78,580 points

Jul 18, 2022 7:59 AM in response to antron160

We are neither Apple support nor staff. We are other users/volunteers and do not work for Apple. You need to talk to Apple if they gave you inaccurate information.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

contact support staff

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up