Can't send email from Mac Mail

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Level 1

25 points

Can't send email from Mac Mail

• I can't send email from one of my email accounts using my computer but I receive emails just fine.

• I can get/send email from both web mail and my phone. It's just my computer that is the issue. My phone uses the same port number I am using on my computer.

• On my computer when I look at the outgoing settings it says the account is offline. I have tried turning the account on and off and restarted Mac mail and even restarted my Mac but it continuously says it is offline. My host has used the exact same settings on a Mac as I am using and it works fine for them.

Please note that this has worked fine in the past but every year or so it seems to stop working.

How do I get the account's outgoing server issue to stay online?

MacBook Pro

Posted on Jul 19, 2022 6:33 AM

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Answer 1

werdup Author

Level 1

25 points

Jul 20, 2022 11:30 AM in response to werdup

Thank you for responding.

Actually I was able to resolve it by changing the outgoing port number. I was given 3 options by tech support and I used the same port as my Android phone because it was working. However Mac Mail seems to require a different port.

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Answer 2

amandal80

Community Specialist

Jul 20, 2022 8:21 AM in response to werdup

Hello and welcome to Apple Support Communities, werdup,

If we understand your post correctly, you're not able to send mail from one account on your Mac but you can receive mail and that same account can send mail from your other iPhone. We’d like to help.

It sounds like you've already done some great troubleshooting. The steps in this article will help you further:

If you can’t send emails in Mail on Mac - Apple Support

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities.

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Can't send email from Mac Mail

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