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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I thought I successfully transferred to a iphone 12 and then the 12's screen went black. I feel the phone was on, but no screen. I pressed the volume down and apple (on right) so long it squealed. It is just black so now I'm confused what happened to my new phone. It vibrates enough to know its on, but without a screen.
Hi there! Sorry to hear the iPhone 12 isn't working. Let's try some troubleshooting, I have attached an article below.
If your iPhone won't turn on or is frozen - Apple Support
If the article below did not resolve your issue, you might want to contact Apple Support as this could be a hardware issue. If this is a new iPhone 12 you bought from apple or an authorized 3rd party, you might be able to get a replacement!
Hi there! Sorry to hear the iPhone 12 isn't working. Let's try some troubleshooting, I have attached an article below.
If your iPhone won't turn on or is frozen - Apple Support
If the article below did not resolve your issue, you might want to contact Apple Support as this could be a hardware issue. If this is a new iPhone 12 you bought from apple or an authorized 3rd party, you might be able to get a replacement!
New phone transfer
