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I cannot add my Microsoft Exchange and Gmail accounts to Apple Mail.

When I want to add one of them, a new pop-up opens stating that authentication needs to be done via browser, then I receive the same error for both: Authentication failed.


They were all working fine, until last week, then there were synchronization problems. As I have to change passwords on both accounts. I have removed both accounts to add them again to solve the problem, but not I cannot even add new accounts to Apple mail.

MacBook Air 13″, macOS 12.2

Posted on Jul 20, 2022 9:32 PM

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Question marked as Top-ranking reply

Posted on Jul 21, 2022 7:45 AM

canadiguzel wrote:

When I want to add one of them, a new pop-up opens stating that authentication needs to be done via browser, then I receive the same error for both: Authentication failed.

They were all working fine, until last week, then there were synchronization problems. As I have to change passwords on both accounts. I have removed both accounts to add them again to solve the problem, but not I cannot even add new accounts to Apple mail.


Try changing your default browser to Safari and compare your results


Make Safari your default web browser on Mac - Apple Support




Mail User Guide for Mac - Apple Support


3 replies
Question marked as Top-ranking reply

Jul 21, 2022 7:45 AM in response to canadiguzel

canadiguzel wrote:

When I want to add one of them, a new pop-up opens stating that authentication needs to be done via browser, then I receive the same error for both: Authentication failed.

They were all working fine, until last week, then there were synchronization problems. As I have to change passwords on both accounts. I have removed both accounts to add them again to solve the problem, but not I cannot even add new accounts to Apple mail.


Try changing your default browser to Safari and compare your results


Make Safari your default web browser on Mac - Apple Support




Mail User Guide for Mac - Apple Support


I cannot add my Microsoft Exchange and Gmail accounts to Apple Mail.

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