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iPhone 4 Screen Scratches Easy?

Ok I take really good care of my phone and had the iPhone 3G for 2 years and didn't have any problems with scratches on the screen. Now with the iPhone 4 I have taken even better care of it and it is covered in scratches some seem minor but some seem deep and make it look weird when you look at it with the screen on. Once I noticed this it made me really mad because it is supposed to be a stronger screen.

iPhone 4 32GB, Mac OS X (10.6.2)

Posted on Aug 11, 2010 12:43 PM

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Posted on Aug 11, 2010 1:04 PM

Stronger means its less prone to shatter. Anecdotally, the corning glass they use for the iP4s seems to be more susceptible to tiny scratches.

Ultimately, it's a phone... a mobile one. You can inconvenience yourself to varying degrees to try to protect it - but it is a mobile device. It's going to get beat up over time, like it or not.
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Aug 11, 2010 1:04 PM in response to Jdusoccer12

Stronger means its less prone to shatter. Anecdotally, the corning glass they use for the iP4s seems to be more susceptible to tiny scratches.

Ultimately, it's a phone... a mobile one. You can inconvenience yourself to varying degrees to try to protect it - but it is a mobile device. It's going to get beat up over time, like it or not.

Aug 11, 2010 1:05 PM in response to Jdusoccer12

I really really agree with you. I camped out for the phone, dropped it once on kitchen floor and o had two minor cracks on the edges (back of phones) they were like O's cut in half touching the edge and one big scratch. I was like wow man???

Apple was kind enough to replace it 🙂

Haven't dropped my new one since but these things aren't as durable as they were set out to be . It's all hype.

New generation next summer and I can't update till 2012 -.- cool.

Aug 11, 2010 1:09 PM in response to Jdusoccer12

I agree that it is a mobile device but they said it is more scratch resistant than ever.

Taken from their site "Chemically strengthened to be 20 times stiffer and 30 times harder than plastic, the glass is ultradurable and more scratch resistant than ever."

And do you think I should call Apple because I don't have a store nearby, and I think it is ridiculous because I haven't even dropped it.

Aug 11, 2010 1:27 PM in response to Kwopau

They don't cover cosmetic damage. Sitting at the Genius Bar, I've seen people come in with an iPhone dented bad enough that the volume buttons are stuck, or the headphone jack is curved and can't accept the plug anymore... one person couldn't plug in his headphones because a little bit of earwax had gotten inside. In all those cases, the response was the same: you have to buy a replacement phone.

Basically, if they think it's your fault, they'll slap you with the bill.

(That being said, I stepped on my old MacBook and cracked the screen, and they replaced that for free. Go figure)

By the way, if the earwax thing ever happens to you: hair dryer. 🙂

SS

Aug 11, 2010 1:44 PM in response to Jdusoccer12

The back seems more prone to scratches than the front. That may be that the back gets more abuse. I scratched the back when I dragged it lightly across surface that apparently had some grit on it.

The front seems more prone to cracks from a drop than scratches but that depends on use. I fumble it from hip level to concrete and put a small crack on the top edge.

Tips on an exchange in you are within 14 days: http://discussions.apple.com/thread.jspa?threadID=2540608&tstart=0

Aug 11, 2010 1:48 PM in response to Jdusoccer12

Jdusoccer12 wrote:
I just want them to cover their end of the bargain. I paid for a device to be more scratch resistant than ever not to scratch 20 times more than my iPhone 3G.


Oh yeah I hear ya.

Honestly, Apple is pretty good about things pertaining to customer relations. Try getting Dell to fix something and you'll see what I mean 🙂

Aug 11, 2010 5:06 PM in response to Jdusoccer12

Oh I know about Dell they are the reason I got a Mac. My mom was on the phone with dell trying to get something fixed at the same time I was trying to get my iPod fixed. 10 min call new iPod here next day, and the Dell still doesn't work.

Yeah I will try and call them tomorrow and just explain everything they seem to be better to you if you tell them everything.

Aug 11, 2010 7:30 PM in response to Jdusoccer12

Jdusoccer12 wrote:
Oh I know about Dell they are the reason I got a Mac. My mom was on the phone with dell trying to get something fixed at the same time I was trying to get my iPod fixed. 10 min call new iPod here next day, and the Dell still doesn't work.

Yeah I will try and call them tomorrow and just explain everything they seem to be better to you if you tell them everything.


I have a corporate-issued MacBook as well but the problem is once you have an iPad, Macs seem arcane, heavy and loud. I catch myself trying to push the Mac's screen often before I remember, duh I am not using the iPad.

Once we get iOS 4 on the iPad... I can't see needing the Mac anymore.

As for Dell, there are some great Win7-based PCs out there now, but Dell is in big big trouble and it shows in their build quality and support.

SS

Oct 10, 2010 3:20 PM in response to Jdusoccer12

I agree that this is a mobile device and, in the course of use, it will (may) become scratched, etc.

However, If I am a company making said mobile device, don't I try to make it sturdier than say a desktop telephone? Don't I design and engineer it so it withstands the mobile environment? At the very minimum, I make it sturdier than the previous generation. Not less so. Yes?

The iPhone 4 seems to be a step backward in this area. It looks great. Awesome. But in the mobile environment, it seems damage more easily than the 3GS.

Just a thought.

iPhone 4 Screen Scratches Easy?

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