My Apple Pay is disabled

Apple Cash issues

• If you send someone money through Apple Cash and they do not accept it the payment will expire after several business days and then return to your Apple Cash several business days after that.
• If your Apple Cash is locked or restricted you must go here to start the lengthy process of getting it unlocked or the short process to get it unrestricted - If your Apple Cash account is restricted or locked - Apple Support

STEP 1

Go to your Apple Cash card

• iPhone: Open the Wallet app, then tap your Apple Cash card.
• iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
• Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.

STEP 2

You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen steps. Learn more about identity verification. 

1. If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1
2. If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.

• Apple Cash can be used overseas and as your default payment method for Apple Pay IF the store accepts Apple Pay and Discover Card. If a store does not accept Discover Card then you will have to use another payment method.
• If you were transferred money and it does not appear, sign out of your Apple ID and back in.
• You may not add or receive $500 or more in total without verifying your identity. Identity verification for Apple Card or Apple Cash - Apple Support
• Apple Cash cannot be refunded if you have been the victim of a scam. There is no buyer protection for Apple Cash. You must report it to the police and report it here - contact us to open a dispute
• If the scam happened on social media (Facebook/Instagram, etc.) you need to let them know as well.
• If you have a negative balance on your Apple Cash you need to transfer enough money from your bank account to cover the negative amount. You should also go here - Apple Pay Customers If you reported a scam to your bank they may have illegally initiated an Apple Cash transfer of the amount you were scammed. This is not a refund since it is your money they transferred. Do not report a scam to your bank because they have no authority to interact. Go to this link https://applecash.greendot.com/termsconditions/ and go to section 9 for a way to contact Green Dot.
• To transfer money from Apple Cash to your bank account using Instant Transfer you must use a Visa debit card.
• If you do not see the option to use the regular transfer you may need to reduce your text size.
• Here is the link for transferring money from Apple Cash to your Bank Transfer money from Apple Cash to your Visa debit card or bank account - Apple Support
• To add money to Apple Cash you need a debit card or prepaid debit card Add money to Apple Cash - Apple Support
• You cannot transfer money from your Apple ID or iTunes pass to your Apple Cash. You have to meet certain criteria. Go here for assistance - iTunes - Official Apple Support

About unused Apple ID balance

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards, or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can contact Apple Support to request a refund. When you contact Apple, please include the following information:

Your Apple ID. The refund amount. Your current shipping address.

• If you can't send or receive money in messages If you can't send or receive money in Messages with Apple Cash
• To set up Apple Cash Family you must first close any accounts that children already had. Make sure that the balance is zero then go here - Manage your Apple Cash account - Apple Support next, go here - Set up and use Apple Cash Family. (Additional support links View and limit your child or teen's Apple Cash activity, Leave Apple Cash Family, Apple Cash and person to person payments limits)