Notes limit

I have 3.5 Gig storage left in iCloud. Why can't I add a new note?

MacBook, macOS 10.15

Posted on Jul 22, 2022 1:28 PM

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Question marked as Top-ranking reply

Posted on Jul 23, 2022 4:29 PM

Thanks for that clarification, Geldy47.


Unless you are trying to add that note on the iCloud website, your available space there won't have an impact on your ability to make it directly on your Mac. How much free space does your Mac itself have? Check this article for assistance in determining that: See used and available storage space on your Mac. Also, please make sure you restart your Mac as that can help with a lot of unexpected behaviors.


Let us know what you find out, please.


9 replies
Question marked as Top-ranking reply

Jul 23, 2022 4:29 PM in response to Geldy47

Thanks for that clarification, Geldy47.


Unless you are trying to add that note on the iCloud website, your available space there won't have an impact on your ability to make it directly on your Mac. How much free space does your Mac itself have? Check this article for assistance in determining that: See used and available storage space on your Mac. Also, please make sure you restart your Mac as that can help with a lot of unexpected behaviors.


Let us know what you find out, please.


Jul 26, 2022 11:23 AM in response to Geldy47

We're glad you were able to successfully add a note from the iCloud website, Geldy47.


With the issue continuing after those steps, the next step would be to reach out to Apple. You can find their contact details via the link below.


Contact - Official Apple Support


Prior to contacting Apple, you can test to see if the issue persists in a new admin user account, notate the results, and provide the results to Apple. This can help guide them through additional steps. To create a new admin user account, click the Apple logo towards the top-left, followed by System Preferences > Users & Groups, if the lock icon is closed, click the lock icon to unlock, followed by the plus (+) sign to add a new admin user account.


After creating the new admin user account, click the Apple logo towards the top-left, followed by Log Out [your user account], then log in to the test user, sign in to iCloud via the steps in the article below, then see if you're able to create a new note.


Sign in with your Apple ID


Take care!


Jul 26, 2022 9:48 AM in response to Lee_ms

I went to iCloud.com, where I have never been previously, and was able to add a note. I logged out and opened the notes app on my Mac Air. The new note I created on the website was present. In the app, the new note icon was grayed out and I couldn't add a new note there. I deleted the note created in on the website and was then allowed to add one note in the app but not a second note as the icon was again greyed out.

Jul 27, 2022 4:26 AM in response to Lee_ms

I have answered some of these questions in the thread so I will recap. I can't add a new note on my Mac Air unless i delete a note. I have sufficient iCloud and Mac storage. I can add a note from the iCloud website and my iPhone. In the past I have added notes from my Mac w/o issue. Now the add note icon is grayed out unless I delete a note. When I add a note from the website or iPhone, it does show up viewing from the Mac. So the issue is not being able to add a note from the Mac Air.

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Notes limit

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